What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, contact details, device identifiers and transaction records tied to payment methods such as Touch 'n Go eWallet, Boost
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and GrabPay. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what is needed to complete a transaction — for example, when a DuitNow or FPX transfer is initiated, only the reference and amount pass to
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the processor. We retain account data for as long as your account remains active and for a period after closure as required by applicable law. You may request a copy of the data we hold on you at any time through our live chat support channel.
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Access to certain features and data handling obligations depend on local law and are available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.